Kind Route Tours and Travels
Tankipora, Near DC Office, Srinagar, Jammu & Kashmir, India – 190001
Phone: +91 60051 57154

1. General Policy

At Kind Route Tours and Travels, we strive to provide reliable and memorable travel experiences. Refund eligibility depends on the type of booking, supplier policies (hotels, transport providers, airlines, activity operators), and the timing of cancellation.

2. Tour Package Cancellations

If a customer cancels a confirmed tour package, the following cancellation charges may apply:

• 30 days or more before departure: 10% of the total package cost
• 15–29 days before departure: 25% of the total package cost
• 7–14 days before departure: 50% of the total package cost
• Less than 7 days before departure: No refund

Any non-refundable bookings made with third-party suppliers will be deducted from the refund amount.

3. Hotel & Houseboat Bookings

Refunds for hotel and houseboat bookings are subject to the cancellation policies of the respective property. Some promotional, seasonal, or discounted bookings may be non-refundable.

4. Transport Services

Refunds for cab bookings, tempo travellers, private transport, and other vehicle services depend on the cancellation timing and vendor policy. Last-minute cancellations may attract retention charges or may be non-refundable.

5. Flight / Train Bookings

Refunds for flight or train tickets are subject to the cancellation and refund rules of the respective airline, railway authority, or booking platform. Cancellation fees, service charges, and applicable deductions may apply.

6. Activity & Sightseeing Bookings

Refunds for activities such as gondola rides, pony rides, skiing, rafting, shikara rides, or sightseeing tickets are subject to availability and third-party operator policies. Certain activity bookings may be non-refundable once confirmed.

7. Refund Processing

• Approved refunds will be processed to the original payment method wherever possible.
• Refund processing may take 7–15 business days, depending on banks, payment gateways, and service providers.
• Kind Route Tours and Travels is not responsible for delays caused by financial institutions or third-party suppliers.

8. No-Show Policy

No refunds will be issued for:

• Unused services
• Missed departures
• Late arrivals
• Early trip termination by the customer
• No-shows for hotel, transport, or sightseeing services

9. Force Majeure

Refunds may be affected by circumstances beyond our control, including but not limited to:

• Natural disasters
• Heavy snowfall, landslides, road closures, or weather disruptions
• Government restrictions, curfews, or political unrest
• Pandemics or public emergencies
• Airline, railway, or transport disruptions

In such cases, refunds will be subject to the policies of the respective service providers.

10. Modification of Bookings

Any changes to confirmed bookings, including travel dates, hotel category, transport type, or sightseeing schedule, may incur additional charges depending on availability and supplier terms.

11. Contact Us

For refund requests or assistance, please contact:

Kind Route Tours and Travels
Tankipora, Near DC Office, Srinagar, Jammu & Kashmir, India – 190001
Phone: +91 60051 57154